Ark Balance not showing



  • Hello there guys,

    I Have bought ark at least more then a year ago. i haven’t logged into my account since. I reset my pc and redowlaoded the ark client recently. To make sure i would not write my passphrase wrong i made picture’s of the passphrase and the wallet adress. Once i want to import a new wallet into the ark client i put in my passphrase and adress but they apparently do not match. So i leave the adress space empty and only put in the passphrase but i get an account with no balance?

    Would anyone know what could possibly cause this? I thank you for your time.



  • @Blank_space Hi there! Make sure have downloaded the right wallet and that you have created a ‘Mainnet’ profile. If you go to the explorer does your address show up with the expected balance?


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